FAQ'S
❓ Frequently Asked Questions — NORDÉ™
We know you might have questions before joining the NORDÉ™ community. Here are the answers to the most common ones.
🛍 Orders & Payments
Q: How do I place an order?
A: Simply select your size, add the item to your cart, and checkout. Once your order is confirmed, you’ll receive a confirmation email within minutes.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Klarna, and Shopify’s secure checkout methods.
🚚 Shipping & Delivery
Q: How long does delivery take?
A: Shipping takes 2–7 business days worldwide depending on your location. You’ll receive a tracking code as soon as your order is dispatched.
Q: Do you ship internationally?
A: Yes — we ship worldwide, straight to your door.
Q: Will I get a tracking code?
A: Absolutely. Every NORDÉ™ order comes with full tracking for peace of mind.
📏 Sizing & Fit
Q: Are your clothes unisex?
A: Yes — all NORDÉ™ designs are made to fit both him and her, with a clean Scandinavian silhouette.
Q: How do I choose my size?
A: Check out our [Size Guide] for full measurements. If you’re between sizes, we recommend sizing up for a relaxed fit.
🔄 Returns & Refunds
Q: Can I return an item?
A: Yes — returns are accepted within 14 days of delivery if items are unworn, unwashed, and in original packaging.
Q: Who covers return shipping?
A: Customers cover return shipping costs unless the item is faulty or incorrect.
Q: How will I receive my refund?
A: You can choose between a refund to your original payment method or store credit (store credit is processed faster).
🧾 Other
Q: Where is NORDÉ™ based?
A: We’re inspired by Scandinavian minimalism, and our fulfillment partners ship worldwide.
Q: How can I contact you?
A: Reach us anytime at 📩 nordefashion1@gmail.com — our team replies within 24–48 hours (Mon–Fri).
✨ Don’t see your question here? Contact us directly — we’re always here to help.